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FAQ

PIAM FLOOD RELIEF FUND FREQUENTLY ASKED QUESTIONS (FAQ)

  • PIAM Flood Relief Fund is the Corporate Social Responsibility (CSR)'s initiative by Persatuan Insurans Am Malaysia (PIAM) to support eligible policyholders who were adversely affected by the recent flood during these difficult times, by providing a subsidy towards the mechanical clean-up work done at workshop for vehicles affected directly by the recent flood.
  • The CSR Fund is a newly established fund, with initial contribution from PIAM and its general insurance member companies.
  • At this stage, the CSR Fund will be closed once the pledged amount of RM2.43 Million has been fully utilised.

  • Subsidy is given on per vehicle basis that fulfils the following criteria:
    • Type of vehicle:
      • motorcycle;
      • private vehicle; and
      • commercial vehicle,
    • Any type of motor policy, i.e.:
      • Comprehensive Cover with Special Perils Extension;
      • Comprehensive Cover without Special Perils Extension;
      • Third Party Fire and Theft (TPFT) Cover; and
      • Third Party Cover,
    • Motor policy status:
      • Valid motor insurance at the time the flood occurred; or
      • Expired motor insurance at the time of the flood occurred but the vehicle was last insured on or after 1 June 2021.

  • The CSR Fund provides a subsidy towards mechanical clean-up works done at workshop for vehicles directly affected by the recent flood. The subsidy is capped as one-off per vehicle as below:
    • up to RM100 for motorcycle;
    • up to RM500 for private vehicle; and
    • up to RM500 for commercial vehicle.
  • The subsidy is based on actual clean-up cost incurred subject to the prescribed limits according to type of vehicle above.
  • For example: If the actual cleaning cost for your vehicle is RM200 (inclusive of SST) then only RM200 will be payable. However, if the cleaning cost is RM600, then you are only entitled to RM500.
     

  • You can submit your claim online via the portal: MyCSR-Flood.my effective from 15 Jan 2022
  • You are only required to provide essential information such as:
    (a) policyholder name;
    (b) contact number;
    (c) email address (if available);
    (d) NRIC number / passport number/business registration number;
    (e) vehicle number;
    (f) banking details for claim payout purpose;
    (g) vehicle type;
    (h) date of loss; and
    (i) amount of claim,
    by completing the mandatory information fields in the portal.
  • Supporting Document:
    The industry has agreed to simplify the claims process and you are only required to upload minimal documentations as follows:
    (a) pre and post clean-up photographs that clearly identify the vehicle; and
    (b) receipts / cash bills issued by the workshop.
    (c) Front copy of NRIC / Form 24 and Form 49

Yes

Yes, you will be entitled to claim for more than one vehicle registered in your name provided that each vehicle fulfils the eligibility criteria of the CSR Fund.

No. This subsidy is intended to aid motor policyholders with vehicles that suffered flood damage requiring specialised cleaning that include the engine components at competent workshops.

No

No, it will not affect your NCD as this is not a claim paid out under your purchased motor policy insurance, instead it is a CSR initiative by way of a subsidy by the general insurance industry to support the adversely affected motor policyholders by the recent flood incident.

You can check your claim status within 14 working days after submission of your claim by contacting your insurance company. Your insurance company will also notify you on the status of your claim.

  • If your claim is successful, you will receive the claim payout within 14 working days from the date of submission with complete documents.
  • You may also check on the status of your application with your insurance company.

Your claim payout will be credited directly to the bank account that you provided. If you have provided your email address, you will be notified by email once the payment has been made.

Official announcement will be made from time to time by the industry.

  • Your insurance company's decision is final in terms of the successful processing of your claim and no appeal will be entertained.
  • Therefore, it is advisable you closely observe requirements and submit full evidence supporting your claim as advised under Question 4 of this FAQ in order to avoid delays and possible rejection of your claim.

Further information can be accessed through the portal at MyCSR-Flood.my and your insurance company which contact details are provided below:

You are advised to contact your agent if there is any or alternatively contact Accident Assist Call Centre (AACC) at 15500 to obtain more details about your insurer.